FAQs

Q1. What is Macaso Italy? Macaso Italy is a brand that offers premium, stylish apparel, focusing on comfort and unique designs. Our collection includes a variety of T-shirts and other clothing items.

Q2. Where are Macaso Italy products made? Our products are proudly designed in Italy and manufactured in India. This blend allows us to offer high-quality fashion at an accessible price.

Q3. What is your shipping policy? We offer free domestic shipping within India. For international shipments, there is a flat rate fee of $10.00. Please note that this fee does not include any potential customs duties, taxes, or import fees that may be applied by the destination country.

Q4. What is your return and exchange policy? All sales are final on products purchased during a sale or promotion. We do not accept returns or exchanges for these items.

We only offer an exchange for items that are delivered damaged or defective. To be eligible for an exchange, you must provide a proper unboxing video as proof. The video should clearly show the item's condition as it's being unboxed.

Q5. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the designated courier's website.

Q6. How do I care for my Macaso Italy apparel? Our products are made with high-quality, breathable fabrics. We recommend machine washing them in cold water with similar colors and not using bleach. Please check the specific care instructions on the product's label for best results.