Refund policy

Thank you for choosing to shop with MACASO ITALY. We strive to provide you with high-quality products and excellent customer service. To ensure transparency and clarify our return policy, we have established the following guidelines:

1. All Sales Are Final: We do not accept returns on any products sold, unless otherwise explicitly stated in writing.

2. Exceptions: In rare circumstances, we may consider returns for items damaged during shipping or if you receive the wrong product. If you believe you have received a damaged or incorrect item, please contact our customer service team within 4 days of receiving your order to discuss the issue and obtain instructions on how to proceed.

3. Refunds: If a return is approved as an exception, refunds will be processed within 10-15 business days after receiving the returned item(s). Refunds will be issued using the original payment method.

4. Return Shipping: In cases where we authorize a return, you will be responsible for the cost of return shipping, unless the return is due to our error (e.g., sending the wrong item or a damaged product). We recommend using a trackable shipping method for your return.

5. Damaged Items: If you receive a damaged item, please take clear photographs of the damage and send them to our customer service team at sales@macasoitaly.com within 4 days of receiving the item. We will work with you to resolve the issue promptly.

6. Exchange: If you want to exchange your product, you have to write us an mail at exchange@macasoitaly.com with Order No., Invoice No., Contact No. and Address along with the required size you want to exchange within 2 days of delivery.

Exchange will be made only for the SIZE issue of the same product.

Exchange product must be attached with the tag.
We will provide you the shipping label on the mail which should be attached with the product for pickup.
Product will be under QC to get approved for exchange.
After Quality Check you will get the exchanged product within 8-10 Working days.
If pickup is cancelled or refused by the buyer, no re-attempt will be made.

7. Contact Us: If you have any questions or concerns about our no return policy or need assistance with a specific issue, please don't hesitate to reach out to our customer service team at sales@macasoitaly.com.

By making a purchase from MACASO ITALY, you acknowledge that you have read, understood, and agree to abide by this "No Return Policy." We appreciate your understanding and support as we aim to provide you with the best possible shopping experience.

This policy is subject to change without notice, and the most recent version will always be available on our website.

HARNS INTERNATIONAL

MIG-28, GANGA VIHAR, KDA COLONY, JAJMAU, KANPUR-208010